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KYC (Know Your Customer) is a regulatory requirement that confirms your identity before you can subscribe to an equity offer. Centi’s KYC verification is powered by ComplyCube and typically takes only a few minutes to complete. Once your identity is verified, you do not need to repeat the process for subsequent offers within the same organisation.

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Why KYC is required

Some organisations operating incentive programs are required by anti-money laundering (AML) regulations to verify the identity of their investors before accepting subscriptions. Your administrator configures whether KYC is required on a per-organisation basis. If it is enabled, Centi will prompt you to verify your identity before allowing you to subscribe to any offer.

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When you will be prompted to verify

You may encounter the KYC verification flow in two places:
  • Home page banner — if a verification request is outstanding for your account, an Identity verification request banner appears at the top of your home page with a Verify identity button.
  • Opening an offer — if you click through to an offer and KYC has not yet been completed, Centi automatically redirects you to the verification flow. Once verification is submitted, you are returned to the offer.

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The verification process

1

Start the verification

Click Verify identity on the home page banner, or open an offer that requires KYC. Centi loads the ComplyCube verification interface.Different organisations have different requirements as to what identity documents are accepted. Make sure you read the list of accepted identity documents and have the needed document on hand.
2

Select your document type

Select the document type you want to use.
3

Upload or capture your document

Follow the on-screen instructions to upload a scan or take a photo of your document. Ensure the image is clear, well-lit, and fully in frame.
4

Complete a liveness check

You will be asked to complete a short facial photo check to confirm you are the person shown in the document.
5

Submit

Review the captured data and submit. Upon submission Centi verifies your submission and make sure it includes the accepted range of identity documents. Once Centi has finished screening you will see a confirmation screen.
Use a modern browser on a device with a camera for the best experience. Ensure all four corners are visible in the image and that your identity document is not expired.
Once the compliance team approves your verification, the banner disappears from your home page and you are free to subscribe to offers. You will not be shown a verification request again for the same organisation unless your fund manager raises a new one.

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If your verification requires resubmission

If your submission results in Resubmit, Centi re-enables the verification flow so you can try again. Common reasons for resubmission include:
  • A blurry or partially obscured document image
  • An expired identity document
  • Using a ID document that is not accepted by the organisation. For instance using a drivers license when only passport is accepted.
1

Return to verification

Click Verify identity on the home page banner, which reappears when resubmission is required.
2

Resubmit with corrected documents

Use a valid, unexpired document and ensure the images are clear before submitting.
3

Wait for review

Your new submission enters the review queue. It typically takes a couple of minutes to review your submission.

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Getting help

If you encounter a technical issue during verification, or your ID verification has not been accepted one business day, contact Centi support:
  • Email: support@gocenti.com
  • Include your name, the email address you sign in with, and the name of the organisation you are trying to verify for.