KYC verification
The KYC list
The KYC list shows every stakeholder (individual or investment vehicle) in your organisation alongside their current verification status. The list defaults to Active stakeholders — those with at least one active security block. If your organisation has inactive stakeholders, a second tab appears so you can review them separately. Each row in the list shows:| Column | Description |
|---|---|
| Name | The stakeholder’s name. Click a row to open their detail panel on the right. |
| KYC Status | The current verification state (see statuses below). |
KYC statuses
Not requested
Not requested
No KYC request has been sent to this stakeholder. Select them and click Request KYC to start the process.
Pending submission
Pending submission
A KYC request has been sent. The stakeholder has been notified by email and is yet to complete their verification on the Investor Portal. If the stakeholder is unable to complete the flow themselves, you can submit their details manually (see Manual KYC submission below).
Running checks
Running checks
The stakeholder has submitted their information and Centi’s identity provider (ComplyCube) is processing the checks. This typically completes within a few minutes.
Needs attention
Needs attention
The verification checks have returned results that require review — for example, a document could not be read clearly. The stakeholder may need to resubmit, or you may need to review the check result directly.
Approved
Approved
All identity and AML checks have passed. This stakeholder’s KYC is complete and current.
Requesting KYC verification
Select stakeholders
Tick the checkbox next to one or more stakeholders in the KYC list. You can use the filter bar to narrow the list by name or KYC status before selecting.
Click Request KYC
The Request KYC button appears in the bulk-action bar at the bottom of the screen. Click it to send verification emails to all selected stakeholders.
You cannot request KYC for a stakeholder who already has an active request (status Pending submission, Running checks, or Needs attention). If you select a mix of eligible and ineligible stakeholders, the button is disabled. Deselect the ineligible ones before proceeding.
Viewing stakeholder details
Click any row in the KYC list to open a detail panel on the right side of the screen. For individual stakeholders the panel shows personal information and the history of KYC checks. For investment vehicle stakeholders it also shows the ultimate beneficial owner(s) — requesting KYC for a vehicle automatically triggers KYC for the individuals behind it. Use the arrow keys (↑ / ↓) to move between stakeholders while the panel is open.Power of Attorney (PoA)
The PoA list
The PoA list shows every shareholder (individual or investment vehicle) who has active holdings in your organisation, together with the PoA document status for each holding. Use this list to track whether signature documents are in place and to send new signature requests. Each row displays the shareholder name, the company they hold in, the equity programs covering that holding, the connected PoA template, the current PoA status, and the date the current PoA document expires.PoA view tabs
Filter the list using the tabs at the top:| Tab | Shows |
|---|---|
| All | Every shareholder regardless of PoA status. |
| Signed | Shareholders with a valid, signed PoA document. |
| Pending | Shareholders with a PoA sent but not yet signed. |
| Needs attention | Shareholders without a signed PoA (includes unsigned and documents not yet sent). |
PoA statuses
- Signed — a valid PoA is in place for this holding.
- Pending signature — the signature request has been sent and is awaiting the shareholder’s signature.
- Sending documents — Centi is currently generating and dispatching the signature request. The row refreshes automatically.
- Any other status indicates no signed PoA exists and action may be required.
Requesting PoA signatures
Select shareholders
Tick the checkbox next to one or more shareholders. Rows without a connected template, without a program, flagged for manual signing, or currently in Sending documents status cannot be selected.
Click Review and request signatures
The bulk-action bar at the bottom of the screen shows Review and request signatures. Click it to open the preview dialog.